Help Center

How we can help

For account access, inquiries, the workout journal, coaching, specialist listings, billing, or privacy requests, reach out and include the email on your SMOAC account so we can assist faster.

Common topics

• Client inquiries: specialists receive the thread in SMOAC, an email, and an iPhone push when the app is allowed to notify.
• Workout journal: signed-in clients log workouts on their calendar. The log follows the account.
• Coaching: a specialist can invite a client and send a workout onto a day. They see that workout only — sent, started, or finished, plus the weights and reps on it. They do not see the rest of the log or body weight.
• Apple Health: on the iPhone app, connecting Health shows Apple’s completed workouts on your calendar. Those samples stay on the phone.
• Streak emails: turn them off under Edit Profile, or from the unsubscribe link in the email.
• Specialist profiles: edits sync to the public marketplace after approval.
• Saves: signed-in clients keep specialists in their saved list across devices when connected.
• Plans and Boosts: specialists manage membership and placement from the specialist dashboard.

Delete your account

Clients: open your profile, choose Edit Profile, then Account, then Delete account. That removes the login, saved specialists, inquiries, and the workout journal on the account.

Specialists: open billing settings and choose Delete account. Cancel an active plan there first. Deleting the account removes the login and takes the public listing down.

If you cannot sign in, email support@smoac.com from the address on the account with the subject “Account deletion.” Include whether you are a client or a specialist.

Contact

Email support: support@smoac.com.

If you need to report abuse or an urgent safety concern, include “Urgent” in the subject line, or use Report a Concern in the footer.