SMOAC
Privacy Policy
How SMOAC collects, uses, and shares information when you browse, create an account, or send an inquiry.
This page describes how SMOAC works today. It has not been reviewed by legal counsel. We will replace this copy before a broader public launch.
Overview
SMOAC (“we,” “us”) operates a wellness marketplace that helps clients discover independent specialists and send inquiries. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
This notice is written to match the current product. We will update it as features, vendors, and legal review change.
Information we collect
Depending on how you use SMOAC, we may collect:
- Account details such as name, email address, password, phone number (specialists), and role (client or specialist).
- Profile and application information you submit (specialties, bio, location, service area, pricing preferences, and similar listing details).
- Photos, videos, and related media you upload for a specialist profile or application, including crop data and video thumbnails.
- Inquiry content you send to specialists, including selected topics and your message.
- Saved specialists, client profile preferences (such as goals, budget, and search radius), and location you choose to share (ZIP, city, and optional device coordinates).
- Payment and billing details when a specialist buys membership or a Boost. Card data is handled by Stripe; SMOAC stores customer and subscription identifiers, plan status, and invoice history needed to run billing.
- Device and usage data typical of web apps (browser type, pages viewed, referrer, and campaign tags).
- A random visitor identifier stored on your device for first-party traffic analytics. It is not your name or email.
How we use information
We use information to:
- Create and manage your account and dashboards.
- Show specialist listings and deliver client inquiries.
- Notify you by email (for example new messages, application status, password reset, and plan notices).
- Process specialist membership and Boost payments.
- Show maps, address search, and (when you connect them) public review sources.
- Measure product usage, prevent abuse, and support customers.
- Comply with law and enforce our Terms of Service.
Sharing
When you inquire about a specialist, we share relevant inquiry details—including your name and email—with that specialist so they can reply in SMOAC. We also email both of you when a new message arrives.
Specialist listings you publish (name, photo, bio, location area, media, and similar profile content) are visible to people using the marketplace.
We use service providers to run SMOAC. The main ones today are Supabase (accounts, database, and file storage), Resend (email), Stripe (payments), Google (address lookup and optional review connect), and map providers (Apple Maps or OpenFreeMap). They process information only as needed to provide those services.
We do not sell your personal information.
Location
You can set a ZIP or place to personalize Explore. If you allow location access, we may store coordinates on your device and, when you are signed in as a client, on your profile. You can clear location in the product. Specialists provide a service area as part of their listing.
Payments
Client browsing and inquiries do not require a card. Session fees, if any, are arranged between you and the specialist outside SMOAC.
Specialists who buy Pro, PRO+, or a Boost pay through Stripe. Stripe receives the payment details needed to charge you. SMOAC receives confirmation, customer IDs, and subscription or campaign status so we can unlock the matching features.
Your choices
You may update profile information in your account. You can unsubscribe from marketing email using the link in those messages. Transactional email (such as inquiry notices and security mail) is needed to run the product.
To request a copy of your information or deletion of your account, email support@smoac.com from the address on the account and put “Account deletion” in the subject line. We will confirm by email. Public listings, billing records we must keep, and messages already delivered to another person may not disappear immediately or in full.
Contact
Questions about privacy: email support@smoac.com, or use Contact Us / Help Center from the site footer.